A18 Terms & Conditions — Complete guide to using the platform

To use a18's services, you must meet the following requirements. Failure to comply may result in your account being suspended at any time.

• You must be at least 18 Years is required. a18 strictly prohibits minors from registering or playing.
• You must reside in a region or country where online gaming is not prohibited by law.
• All information provided at registration must be truthful, accurate, and your own.
• You must be of sound mind and fully capable of making your own decisions.
• Important: Allowing minors to operate or register an account is strictly prohibited and will result in immediate account closure.

Registering with a18 is straightforward, but compliance with our security and integrity rules is mandatory.

Registration Rules

• Each individual is entitled to only One account only You may open. Operating multiple accounts under the same identity is strictly prohibited.
• The mobile number and email address used during registration must belong to you personally.
• Keeping your account password confidential is your responsibility. Sharing your password with anyone is strictly prohibited.
• Enabling two-factor authentication (2FA) is strongly recommended.

KYC Verification Process

To ensure security and integrity, a18 follows a KYC (Know Your Customer) verification process.

All financial transactions on a18 are fully secure and transparent. However, certain rules must be followed.

Deposit Rules

• Minimum Deposit: ৳300 via bKash/Nagad, ৳1,000 for bank transfer.
• Deposits must be made from a payment method registered in your name. Third-party payments are not accepted.
• Successful deposits are generally credited to your account instantly.
• No fees on deposits — a18 charges no hidden fees whatsoever.

Withdrawal rules

• Minimum withdrawal: ৳300 (bKash/Nagad). Minimum ৳1,000 for bank transfers.
• Withdrawals will only be sent to your registered and verified payment account.
• Standard withdrawals are processed within 3–5 minutes.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Large withdrawals may be held pending completion of KYC verification. Complete your KYC and enjoy hassle-free withdrawals.

All bonuses and promotions at a18 are offered subject to specific terms and conditions. Please read these carefully before claiming any bonus.

• Welcome Bonus: Applicable to first deposit only. The welcome bonus cannot be claimed more than once per account.
• Wagering Requirement: Each bonus carries specific wagering requirements (typically 10x–30x). Bonuses cannot be withdrawn until these requirements are met.
• Validity period: Every bonus has a set expiry period (typically 7–30 days). Any unused bonus will be forfeited once it expires.
• Cashback Bonus: Applies to real money bets only, not bonus money bets.
• Free Bet: Winnings from free bets are paid out as cash, but the original free bet stake is not returned.
• Bonus abuse: Using multiple accounts or false information to claim bonuses will result in all bonuses being voided and the account permanently closed.

A18 has a set of general rules that apply to all types of betting on the platform — from cricket to casino, these rules apply across the board.

General Betting Rules

• Once a bet is confirmed it cannot be cancelled, however Cash-out feature you can exit early using.
• Odds in betting markets are subject to change — the odds displayed reflect the current moment and may be updated at any time.
• If incorrect odds are displayed due to a technical error, a18 reserves the right to void the affected bet.
• If a match or game is cancelled, your bet amount will be refunded.
• No penalty applies if a live betting wager fails due to network issues.

Maximum Win Limit

A18 reserves the right to set maximum win limits on specific games or events. These limits are generally stated clearly within each betting market.

The following activities are strictly prohibited in order to maintain a fair and safe environment at a18.

• Multiple Accounts: Operating multiple accounts under the same identity is strictly prohibited.
• Bonus abuse: Manipulating the system to gain bonuses is strictly prohibited.
• Money laundering: a18 must not be used for money laundering in any form. Any suspicious transactions will be reported to the relevant authorities.
• Hacking or cyber attack: Attempting unauthorized access to the platform's systems is strictly prohibited.
• False Identity: Opening or operating an account using someone else's identity is strictly prohibited.
• Automated Betting: Using bots or automated software to place bets is strictly prohibited.
• Parlay betting: It is strictly prohibited for two or more individuals to place bets against each other in order to exploit bonuses.

A18 places the highest priority on the security of your personal information. We adhere to international data protection standards.

• All data 256-bit SSL encryptionis secured.
• Your personal information will never be sold or rented to third parties.
• Certain information may be disclosed to the relevant authorities for legal or security reasons.
• For more details on how we handle your data, please see our Privacy Policy Read.

A18 is strongly committed to responsible gaming. Betting is for entertainment — it should never be used as a source of income or a way to resolve financial difficulties.

• You can, at any time, manage your own Deposit Limit You may set.
• Self-Exclusion: You can temporarily suspend your account for a set period of time.
• Cooling-off period: You may take a break ranging from 24 hours up to 6 months.
• Session limits and reality check features are always available.
• If you notice signs of gaming addiction, please reach out to our support team.

In the event of a dispute, a18 is committed to a fair and prompt resolution.

• Step one: Contact our support team via live chat or email. Most issues are resolved within 48 hours.
• Step 2: If the issue remains unresolved, it will be escalated to the manager level.
• Step Three: Resolution through an independent dispute body is available if needed.
• Transactions related to a dispute may be placed on hold until a18 issues a final decision.

A18 reserves the right to temporarily or permanently suspend any account for the following reasons.

• Engaging in prohibited activities or violating the terms and conditions.
• Providing false information or a fake identity.
• For legal or regulatory reasons.
• Accounts inactive for an extended period (more than 12 months).
• You may also request to close your account at any time.
• Any verified balance remaining in a regularly closed account will be refunded.

A18 reserves the right to update these Terms & Conditions when necessary.

• Prior notification will be sent to your registered email and mobile number before any significant changes take effect.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• The date of the most recent update will always be displayed at the top of this page.
• If you object to the updated terms, you will have the option to close your account and withdraw your balance.

If you have any questions or concerns about our Terms, don't hesitate to reach out. The a18 support team is available 24/7 to help.

• Email: support@a18-baji.com — Typically responds within 4–8 hours.
• Live Chat: Available on the platform 24/7 — average response time of 2 minutes.
• FAQ page: FAQ — get quick answers.