A18 Privacy Policy — your Data Protection Our commitment

A18 collects certain information to maintain a fair and trustworthy relationship with you. This information falls into three main categories.

A. Information You Provide Directly (Voluntary Data)

• Identity Information: Full name, date of birth, national ID number.
• Contact Information: Mobile number, email address, current address.
• Financial Information: bKash / Nagad / Rocket number, bank account details (for withdrawals).
• Identity Verification Documents: A copy of your NID, passport, or driving licence (for KYC).
• Support Information: The content of messages you send via chat or email.

B. Automatically collected data

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address, internet service provider.
• Usage data: Pages visited, time spent, and games played.
• Transaction Information: Deposit and withdrawal history, betting history.

C. Data received from third parties

• Transaction verification data from payment gateways.
• Risk assessment data from fraud prevention services.

The information you provide is used solely for the specific purposes outlined below. a18 does not use your data for any unauthorized purpose.

• Account management: Registration, login, profile updates & account security.
• Payment Processing: Processing deposits and withdrawals.
• Identity Verification (KYC): Meeting legal obligations and preventing fraud.
• Customer Support: Resolving your issues and answering your questions.
• Security Assurance: Prevention of fraud, money laundering, and cyberattacks.
• Service Improvement: Analysing usage patterns to improve the platform.
• Marketing (with consent): Sending promotions and bonus updates — only with your permission.
• Responsible Gaming: Detecting unusual betting patterns to ensure member protection.

Protecting your data at a18 is our top priority. We use world-class cybersecurity technology to keep every piece of information secure.

Data Retention Period

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Transaction data may be retained for up to 5 years due to legal obligations.
• Support records: Up to 3 years after resolution.
• Marketing Information: Deleted immediately upon withdrawal of your consent.

A18 never sells your personal information or shares it with advertisers. However, limited data may be shared where necessary to deliver certain services.

A18 uses cookies to keep its website and app running smoothly and to enhance your experience. Cookies are small text files stored on your device.

Optional cookies can be disabled at any time through your browser or app settings. However, disabling essential cookies may affect the platform's functionality.

You have full control over your personal information on a18. You may exercise any of the following rights at any time.

To exercise your rights support@a18-baji.comto email us or reach out via live chat. We typically respond within 30 days.

The KYC (Know Your Customer) process is a mandatory requirement of international financial regulatory bodies. a18 handles this information with the utmost care.

• KYC documents are used solely for verification purposes.
• After verification is complete, images of original documents are stored in secure, encrypted storage.
• KYC data is never used for marketing purposes.
• KYC information is not shared with any third party except where required by law.
• Important: KYC information is generally retained for up to 5 years after account closure for legal compliance purposes.

A18 will not send you any marketing messages without your consent. You can enable or disable marketing communications at any time.

• SMS Notifications: Bonuses, promotions & important updates — with your consent only.
• Email newsletter: Weekly offers & new game updates — unsubscribe anytime.
• Push Notifications: Can be turned off at any time from the app settings.
• Transaction notifications: Deposit, withdrawal & winning notifications — these are mandatory.

A18's servers and data centers are located across multiple countries, ensuring high uptime and fast performance. As a result, your data may be transferred internationally.

• All international data transfers are fully encrypted.
• We only work with countries or services that offer GDPR-equivalent or higher levels of data protection.
• Data Processing Agreements (DPAs) are signed with all partners.
• Standard Contractual Clauses (SCC) are followed during data transfers.

A18's services are strictly for users aged 18 and above. We follow a strict policy to protect the privacy of minors.

• Date of birth verification is mandatory at registration.
• Any account found to belong to a user under 18 will be closed immediately.
• Any data inadvertently collected from minors is deleted without delay.
• For parents: If you believe your child has created an account on a18, please contact us immediately.

A18 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• You will be notified by email or in-app notification at least 30 days before any significant changes.
• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after an update takes effect will be considered acceptance of the revised policy.
• If you object to the updated policy, you have the right to close your account and request deletion of your data.

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please reach out through the channels below.

• Email: support@a18-baji.com — typically responds within 24 hours.
• Live Chat: Available 24/7 on the platform — average response time: 2 minutes.
• FAQ Page: FAQ View.
• Terms & Conditions: Full Terms Read.